eMachines Support Profile
eMachines was one of the pioneers of the low cost desktop computer system. They become so successful that they were purchased by Gateway, but retain their own brand. One of the ways to reduce the costs of their machines is to control the costs of support. This can be a very different experience from a high end PC maker that provides lots of options. With this in mind, I take a look at what options eMachines offers to customers needing help.
Included in the profile I list the various avenues that users have for support, some published ratings of the their product support, tips and advice. This can be used for those thinking of buying an eMachines system. If you happened to have used eMachines' support, be sure to vote in the survey and share your experience.
How would you rate eMachines' support?
Comments
eMachine Model T3042
I can remove the computer case side cover without any problem.
But, how in hell do you remove the main cover (Top + right side)??? I have tried 3 times and I can’t do it…..nad I have owned 9 computers and have NEVER encountered this problem! HELP!!!!
I don’t know who gave you the idea that Gateway has good service. Here’s one of many pages which detail the nightmares people have had.
http://www.resellerratings.com/store/Gateway
I myself purchased a laptop in mid January, and today, four months later, I’m getting ready to send it back again. The service department does not listen to what you say is wrong, and on the third shipment, it was packed without adequate protection so that it arrived with hinges and case broken. This is the third time I must return it to get the DVD to work. I asked for a new computer, since this is now my fourth return, and I haven’t yet experienced a new and working computer. In the meantime, I’ve spent over 90 hours reinstalling my software, setting up Outlook the way I need to, restoring various files from my backup systems, etc. (I’m not counting the first time, which is expected when you buy a computer.)
90 hours is more time than I get for my summer vacation! I’ve wasted the equivalent to my summer vacation on Gateway’s incompetence!
They will not replace my lemon with a new computer. They will only replace it with a refurbished one–which means someone else’s lemon, since my model is new. In addition, replacing my computer with a refurbished one would void my warranty and my extended warranty.
Gateway’s attitude towards me seems to be one of utter contempt. My new mantra is “Friends don’t let friends buy computers from Gateway.”
I’ve been buying laptops since the Kaypro 2000 in 1985, and I’ve NEVER had this type of experience with any other computer manufacturer or seller. Come to think of it, I’ve never had this terrible an experience with buying any product of any kind.
I will never buy another one of there computers!! I just needed help doing a system recovery and they wanted to charge me 60 dollars!!! FORGET IT
Never buy emachines. I just called to get some computer support they end up asking for money just for advice i can get for free online.