1. Computing
Mark Kyrnin

Systemax Support Profile

By May 17, 2013

Follow me on:

Systemax is best known as being the parent company that owns TigerDirect and CompUSA. The company had sold their own branded desktop and laptop computers through the sites but they have discontinued this in favor of selling other brands. Customers who bought the systems in the past can still get some support for their products although it is likely it will eventually be phased out. If you happen to own a system and need help, find out what support they do offer in my profile of Systemax's PC support offerings.

Included in the profile I list the various avenues that users have for support, tips and advice. In addition, I'm posting a survey below and in the profile asking users for their opinion of Systemax. If you have used their support and would like to let others know of their experiences for better or worse, please feel free to share your experience.

How would you rate Systemax's support?

View Results

Comments
November 23, 2007 at 6:05 pm
(1) Daniel Quackenbush says:

Be careful of Tiger Direct. Their rebate is misleading on Systemax computers.

May 8, 2008 at 1:16 pm
(2) stephanie Pope says:

I make the mistake of buying a Systemax desktop computer and for the amount of money I paid, its a POS. I have had issues with it from day 1 and the support personnel are less than helpful.

Warning: Don’t ever buy one of their computers!

July 24, 2008 at 6:52 pm
(3) Arthur Gilmore says:

I had no problems with the computer itself. As a matter of fact, I find Systemax computers to be as good as any other pc out there in it’s price range. This one has lasted for years. My problem is with customer support.. there is practically none. Only a phone number to replace the recovery cd’s, which I used and recieved cd’s that contained a bogus copy of Windows Xp Home Edition. As of now I am screwed for this software reformatted the hard drive with this copy of Xp to which Microsoft claims is not an authentic copy. So I’m going to be out of a couple hundred bucks to get a REAL version of Xp loaded. I know if the original recovery cd’s were not lost in the first place, I would’nt be having this problem, but this pc was a gift to children of another household and you know kids (even 13-17yrs) will lose anything and everything. I’m planning to report this to Microsoft as software fraud.

March 14, 2009 at 10:36 am
(4) Tiger Direct Customer says:

I just bought a Systemax computer and the only trouble I am having with it is that the DVD drive won’t play DVDs. It recognizes other discs, but not DVD. As for support, I am waiting to find out as they are Monday through Friday only.
The system itself is fast and seems to work fine.

Leave a Comment

Line and paragraph breaks are automatic. Some HTML allowed: <a href="" title="">, <b>, <i>, <strike>
  1. About.com
  2. Computing
  3. PC Hardware / Reviews

©2014 About.com. All rights reserved.