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Mark Kyrnin

Acer Support Profile

By November 17, 2013

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Acer made some ground in market share in past years thanks to their aggressive pricing but with the downturn in computer sales and the shifts to tablet computers, they have needed to do some trimming of their many product lineups. They have been gradually redesigning their site to give it an improved appearance with fewer pages one has to go through. If you happen to own an Acer product and need help with it, check out my profile to locate the proper information or help you need.

Included in the profile is a list the various avenues that users have for support, tips and advice with Acer computers. In addition to this, there is a survey on how readers feel Acer was able to resolve their computer problems. If you have used Acer's support in the past, be sure to vote in the survey and share your experience.

How would you rate Acer's support?

View Results

Comments
March 2, 2007 at 6:27 pm
(1) Greg Cautrell says:

My brand new Acer Aspire notebook is on its fourth trip to the Acer Repair facility. Their support techs are useless. They can’t fix it, yet refuse to just send me a different computer. This is a brand new unit that has not worked more than 8 hours since I bought it.

March 17, 2007 at 11:47 am
(2) Terry Mueller says:

The DVD drive on my new Acer 5610Z went out after ten days. I have not been able to contact a live person, download drivers, or get any help whatsoever. Going through their website, it is impossible to find any way to get support. I’ve tried to register my machine on the site several times always with a different error. This looked like a beautiful machine at the time of purchase but it has been nothing but a nightmare for me. The warranty is useless if I can’t contact someone for help.

March 26, 2007 at 2:32 pm
(3) Roger says:

Purchassed this from Newegg:

Acer Power APFH-EC3520C Celeron D 352(3.20GHz) 512MB DDR2 80GB Intel GMA 3000 Windows Vista Business – Retail
Microsoft Windows Vista loaded

>> out of the box it would not burn DVDs or CDs

>> Acer Support claimed it was a “Vista” compatibilty problem and did nothing but offer to send me backup disks which would not solve the problem if it was a “Vista” issue.

Of course this is the old dodge.

I don’t know if RMAing it to Newegg is going to make a difference, but will have to try.

Don’t buy Acer products, atleast not with Vista on them.

April 25, 2007 at 1:23 pm
(4) Rollin says:

Absolutely, positivly the worst support of all Computer vendors I’ve dealt with.

They will not even tell you how to open the case to upgrade memory.

May 4, 2007 at 4:32 pm
(5) Michael U. says:

My Aspire 5100 went completly dead after about 3 months. I spoke to a real person in support that answered in only 5 or 10 seconds (I was impressed too). Well, I had to send it in for repair along with a form saying I understood they MAY need to format or re-install the OS. MAY need to — if NECESSARY. Since it was completely dead, I couldn’t back up anything. It came back with a new mother board and worked. YAY! Except that they went ahead and reinstalled that OS… for no reason. The hard drive wasn’t bad or replaced, the OS was ok. When I emailed to complain about it they just said, “you signed the form.”

May 5, 2007 at 4:00 pm
(6) Carl says:

After attempting to deal with Acer’s support, I believe that the people there are paid mainly to find excuses why they can’t or won’t support the company’s products. Horrible response times, took many emails just to get a response, which of course was completely unhelpful. Bad company, cheap shoddy product. Avoid!

May 12, 2007 at 6:47 am
(7) Fabian J. says:

I got my acer ATI radeon X1200 series for over a year now,, and it never matches my graphic cards!
I’ve had 2 graphic cards, because I thought the problems was in there, but then I got my new comp (without a new screen, because this one was doing good, but when I installed my Sapphire X1600 Pro 256MB PCI-E onto it, my screen started acting wierd. So now I’m pretty much close to sure the problem is in my ACER ATI Radeon X1200.

if anyone got a permanent solution for this problem please e-mail me on Fabian_HC12345@hotmail.com.

October 24, 2007 at 4:43 am
(8) Vijay Patel says:

Acer aspire 5573ZNWXMI after two display problem encountered. After bringing to the service center they just avoided to accept the problem saying it is due to physical damage though it was absolutly in good condition. Even after surrender they simply took 33 days to repiar by saying we have locked your call but we are not getting parts. they even avoided everytime i contacted them. Either the service center or acer whichever at guilty but i lost 33 days warrenty as well as working period. so dont go for acer.

January 17, 2008 at 7:59 am
(9) Judie says:

I have a brand new Acer Aspire T180 – got error messages right after I started using in – Verifying DMI Pull Data – emailed ACER several times, logged in with my serial #, to date NO ONE HAS EMAILED ME BACK or called me! I will NEVER buy another ACER! Their support is NONE!

January 20, 2008 at 1:16 pm
(10) Mick Curran says:

Screen on Aspire 9300 laptop breaks after 80 days use. (Just breaks, no drops etc) Told that the 1 year warranty on a notebook does not cover the screen!! Cannot find details of manufacturers warranty anywhere (web docs etc)!! (Hiding something?). Would you buy anything else from this crowd?

March 5, 2008 at 10:29 am
(11) Jim Green says:

Bought Acer Laptop 07/07, 02/08 needed repair, emiled Acer, responded next day, mailed laptop to them, they got it on Friday & shipped it back on Monday, Got it back on Thursday, stopped working on friday, called 800 #, got shipping voucher for FedEx, sent it back on Monday, got it back following Friday, now won’t burn discs, no Java installed, no active X, just bought Acer Desktop 3 weeks ago, wouldn’t start windows last Monday, restored it’s self after a fashion, won’t read discs that it burned, could have returned to Office Max last week but didn’t have any other comp to use so I kept it, big mistake me thinks. Have had HP, Compaq, Gateway, Dell & eMachine, used computers for over 15 years, ALL junk and we keep buying them instead of demanding quality, don’t know what to say or do.

March 12, 2008 at 2:25 am
(12) Greg Peterson says:

Bought Acer Aspire 5602WLMi from Costco, 10/06. Hard drive crashed and burned in 09/07 replaced under Acer’s warranty through Costco concierge service. New hard drive crashed 12/07. Acer won’t touch it because now its out of warranty. Costco still warranties unit but won’t look at it until Acer sends me factory system recovery disks. Acer refuses to send disks unless I buy them for $30, $20 for the disks, $10 shipping. Acer builds defective machines, repairs them with defective parts then gauges customers with charges for software they should have included with their $1000 unit in the first place. Am I unreasonalbe for refusing to throw good money after bad? The Acer customer service philosophy lowest common denominator reduces down to “you should have known better than to buy an Acer.” Too big for a paper weight, too small to anchor my boat, my Acer Aspire notebook is the world’s most expensive doorstop and the only thing pound for pound more useless than Acer’s customer service.

April 4, 2008 at 3:01 pm
(13) Bob in Florida says:

Acer support sucks. You cannot get to the driver download page. I’ve been trying for a few days and I keep getting errors timing out after clicking on my Laptop Model number. Nice to have all those drivers available. would be real nice to be able to download them.

April 11, 2008 at 4:18 pm
(14) Scott in Omaha says:

Worthless techies. Who do they hire to do this stuff? Sent mine in because the keyboard worked sporadically and the unit wouldn’t power up at least half the time, failing prior to ever reaching the BIOS. They replaced the keyboard, which is fine, but then wiped the machine and pulled one of my memory sticks, stating that fixed the boot issue. What????? The dang thing had the issue with the original Acer memory as well. I’m a techie, too, and it’s NOT the memory. Idiots. Trying to find the President’s e-mail now. He’s going to at least hear it from me.

June 18, 2008 at 6:29 pm
(15) Paul says:

My acer t-180 desktop has gone dead within the space of a year of being purchased and also after a lot of ‘Driver has tried to overrun a stacked buffer’ blue screen crash message’s. So after coming across this today i will add this comment to the record. Also as a note i have previously had 2 dell desktops one which still works after nearly a decade and the other that has acquired faults after 6 years of use but still functions.

August 11, 2008 at 9:30 pm
(16) Mark in Virginia says:

Bought Acer/Aspire 6920-6864 at Costco because it appeared good deal for $899. It has a button for Bluetooth that lites on power up, but doesn’t work. Manual says it has Bluetooth, but Acer support says it doesn’t. After what I have read here I will be returning it ASAP.

August 27, 2008 at 8:14 pm
(17) BP says:

Well, here is another dissatisfied customer. Purchased an Acer laptop in March 2008, then kept it unopened for a couple of months and eventually took it to Europe as a gift. The second CD I tried to burn reported a problem, and soon after I realized that the CD/DVD rom got broken down (I NEVER experienced such a quality before, but what can one do…). Except to call back the US and ask for a replacement. Long story short- I had to call the support 4 times; upon my return to the US I received another unit (CD/ DVD rom) which was BROKEN straight from the box, shipped it back (pretty angrily), then no response for almost two months. I called the support, they couldn’t locate the item I returned, and they told me that I had to buy a new unit. The explanation was that I did not call them before shipping the unit back for the second time, and that I can’t just ship things back like that!:( Sir, I said to the tech guy, in my package I included the crappy unit you offered as a replacement, along with the service number, along with my name, address and phone, along with a letter explaining the whole history of the case, and you say that I have to buy a new CD rom although the original laptop is still under warranty. Despite the kind and somewhat professional technical support I ended up having to purchase a new one. My mistake was that I didn’t keep the shipment’s tracking number, but come on, what king of professionalism is to send a broken unit as a replacement? Sorry ACER, this is just not the way to do business.

BP

October 7, 2008 at 1:23 pm
(18) Nate says:

I sent my Acer 6920 in for repair, because the “Tuba” woofer stopped working completely. Now, The main reason I bought this laptop was because of the better sound. So, I very easily and quickly made the arrangements to send it in. When I got it back, there were deep gouges in the lid made by a knife while opening it. I can deal with that, but they didn’t even fix the original problem. Just formatted my hard drive and said it makes noise. Very shoody for a tech not to explore why a customer would go through the effort to send in their new computer, pay for shipping, and live without it for two weeks for nothing. I’m a tech myself, repairing digital camcorders. So I’ve seen these type of technicians. Instead of trying to find the reason someone may have sent an item in, they go out of their way to prove the customer was wrong to send it in to begin with. I’m not EVER buying an Acer EVER AGAIN! I will whole heartedly advocate against them, in fact. Here’s a quote from the e-mail I got from them:
EU says the sound is still not working right, that the subwoofer in the back is not working, when you move the sub slider in the music software, no difference in sound quality and sound quality is poor. Also, customer complains of rather severe gouges on the lid, customer says that we damaged the cover when we were opening the package. Advised user we would not repair cosmetic dmg, but that we would look at it when it came in for repeat repair on the sound. If dmg was severe enough, we could replace lid. Per TL Ed S.

Lame. NEVER AGAIN ACER!!!!

November 7, 2008 at 9:50 pm
(19) Nate says:

As a follow up to my previous complaint, the 2nd time I sent it in, they were kind enough to replace the lid they damaged, but the tuba woofer wasn’t replaced. So I sent it back again with a diagram, since they were obviously having a problem diagnosing the repair. Well, they sent it back without replacing it again. I got on the phone with Acer, and they told me, basically, I could send it in again but there is no guarantee that they would fix it. What?!? So basically, I am stuck with a computer with bad sound quality because they REFUSED to fix my computer under warranty. Needless to say, I am NEVER going to recommend buying a computer from these people. EVER. Dude, I should have bought a Dell. :(

November 19, 2008 at 7:35 pm
(20) Sheila in Luling, LA says:

I bought an Acer from Best Buy. The computer would not work properly from the moment I got it home. Finally after four days of travelling back and forth I brought the computer in and demanded it be replaced with another computer. I took that one home and it set up. I was very happy. However, three months later the disk drive stopped working completely. I called Acer and told them what was happening and they said they would send me a new disk drive and that I was to take it to Best Buy to be replaced. I then decided it might be prudent to purchase an extended warranty. When the disk drive arrived in the mail I discovered it was not a disk drive at all but a power pack. Frustrated, I took it to Best Buy and they told me had they fixed it, the warranty would have been voided. Best Buy then sent it back to Acer. Acer had it almost two months. I have it back now and it appears to be working; however, I got my Visa bill and it shows that Acer charged me for the warranty SIX times instead of ONE. That took almost three months to sort through. I hold my breath when it comes to that computer. We are thinking about giving it to our son for gaming and buying an Apple. What a bunch of screwups.

January 5, 2009 at 4:28 pm
(21) Bill Barrett says:

acer is like having a bad taste in you mouth. The tech support is a joke, My wife got a brand new notebook with all kinds of up grades and after my mother paying top dollar for the unit its broke down with a bad mother board after 8 months, and ACER told me im beat and i would have to buy antother one if i wanted it fixed…are you kidding…I even wrote to J T Wang one of the head guys of the outfit and of course nothing from him. does any one care about there customers at ACER. the answers is sipmle, look at there track record it says it all…Should of went with Mac of HP…to all you potential buyers out there, dont do it our you’ll be writting one of these letters 3 or 4 months after buying anything from this company.

January 28, 2009 at 11:11 pm
(22) Mike says:

Bought an acer aspire 5100 for my daughters first year in college, 10 months old and the mouse pad buttons fail, they say no problem send it in so i send it in, a week later i get it back and the mouse pad and buttons are replaced but the laptop wont boot up so i call them up and they say send it back so i do and a week later they send it back with a note telling me there’s nothing wrong i just need to install the hard drive…well now i’m confused because i never took the hard drive out so i call them up and finally get a techie who tells me that yup looking at my paper work he see’s a note saying no hard drive installed when it came in the second time so i said well it was there when i sent it the first time so you guys must have lost it when you changed the mouse pad and they said nope you dont have to take out the hard drive to change the mouse pad (which is bull because the HD is right under the mouse pad) well the the short of it is they told me to bugger off. They wouldnt even give me a number to there quality dept. so i had to buy a new hard drive and the caddy thing it sits in. 8 months later the laptop gets dropped and the plastic cover over the HD bay gets cracked apart so i call acer up trying to get a replacement cover and well to make this short they direct me to online support who directs me to phone support who directs me to online support…well you get the idea. so bottom line acer support is the worst product support i have ever seen in the 40 years i have been a consumer…dell, gateway, HP all top notch but acer is the worst.

February 8, 2009 at 8:03 pm
(23) Jack Davidson says:

Now 8 working days and our new Acer Extensor is still not working. Had the HDD and motherboard replaced but techie did not have Vista CD to load. Now rescheduled – how many MORE days????
We will NEVER purchase another Acer box again!!! This one was a vbig mistake – the Acer service is just non-existent!! They just don’t care!!!

February 24, 2009 at 5:22 pm
(24) Ryan says:

Likewise. Have a 1 year old BUSINESS desktop, with 3 year manufacturer warranty. Won’t even power on. Been 11 days, and they still haven’t given me an RMA to return it. Seriously? 11 days? I’ved called 3 times, sent a fax, and posted 8 updates on their tech support website. I just get the run around, do what they tell me to, and get ignored. I will NEVER buy an Acer again in my life. My HP computer also died this week, and in 20 minutes had a tech scheduled to be onsite for a fix. Gosh, that’s so much better.

March 19, 2009 at 12:17 pm
(25) Manny says:

The worst experience I’ve ever had trying to get support from Acer.
My problem is with a 22″ LCD monitor that will not work with a long pro rated cable for in wall installation.
The cable works fine with 2 other Acer monitors as well as a Dell monitor. I tested several other long cables on multiple Acers and other brand monitors and this Acer 22″ will not work with any except a standard 6ft cable.
Dealing with with the support tech/person was a joke, the questions they were asking me like “is this a 15 pin cable” after I had already told this person that I was a professional and did this for a living and the fact that the cable worked fine with 2 other Acer brand monitors.
I will never use nor recommend an Acer brand product ever again.
Pay a little more and get something else.
I will also post my experience in as many places on the net as I can find the time to do it.

April 1, 2009 at 2:53 pm
(26) compreviews says:

The comments have been turned off for this thread. If you wish to post your experience with using Acer’s support, please check out the new Acer Support Experience page.

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