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Mark Kyrnin

ASUS Support Profile

By December 1, 2013

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ASUS was probably best known as a motherboard manufacturer. They are one the largest producer of motherboards in the world and supply many of these parts to other big name companies to use in their full PCs. ASUS is also a fairly large producer of computer systems as well. After their success in the tablet market, the company is now offering more laptops and desktop computers in the US market. So just what kind of support does ASUS offer for their wide variety of products?

Included in the profile I list the various avenues that users have for support, some published ratings of the their product support, tips and advice. In addition, I'm posting a survey below and in the profile asking users for their opinion of ASUS. If you have used their support and would like to let others know of their experiences for better or worse, please feel free to share your experience.

How would you rate ASUS's support?

View Results

Comments
April 11, 2008 at 10:32 am
(1) flifreek says:

Received a wireless router (WL-500GP) with a bad WAN port. I immediately RMA’d to ASUS support. That was last month. A month later I still have not received the device or a replacement! I called support and they explained that they usually take 10 days to either repair or replace the item. By my math, they received it on the 3/27. I called on 4/10 – that’s a hell of alot longer than 10 days!!! So…you’re telling me that spending cycles trying to repair something is more important to a company than replacing it for the customer? That’s their idea of “good customer service?” Avoid Asus products, imho, when you can.

June 30, 2008 at 9:21 pm
(2) mike says:

i had a asus P5P-800SE board that ran great for over 2 years, it started random reboots, narrowed it to the board. so i figured it had done me well.i bought a P5N-d to replace it. it was bad right out of the box. i put in a tech inquiry, got a response, called the support number,got a case number,from there i got an RMA number and had to bay shipping! ok what ever to get it done.they sent me another retail board, the ps2 ports did not work,did the whole process again, got a third board, this time no post at all,repeated the process,spent about 400 in other parts trying to solve the issue,no help. repeated the inquiry,case#,rma process. in the mean time my original board was also in RMA. they lost that board altogether.just lost it.the sent me what they called an “upgrade” an old single core oem board that would not even support my processor,a pentium d 930. they informed me they sent a “free” vga card. i recieved this oem board which was pci-e, the vga card was AGP!before the package arrived i told them i would send it back seeing as how it did not match my CPU.it has been 7 weeks and still i do not have a board i can use! my experience with them has been nothing short of fraud. the made lots of promises and turned out to be very dishonest.if you bought a bad asus product save yourself the grief and anger and just throw it in the trash and write it off as a learning experience. asus itself makes decent products but their RMA staff are the worst people on this planet. liars,cheats,con-artists.they care nothing about their customers,they got your money already,why should they care now? 7 weeks and the largest motherboard manufacturer cannot find a board that supports my processor. (in their scrap pile they mean)they stole my property, i let them do it.ASUS is dead in my eyes.i will never buy their products for myself or the people i build pc’s for again. if your reading this they got probably got your money and property too. 7 weeks,two diffrent boards. wow. i’m going to contact my states attorney generals office to see what can be done. thanks for the vent. i can’t believe they lost my board. i can’t believe i have another 3 weeks till the next previous customers RMA is shipped to me. all they do is ship you other peoples junk with very little cleaning, my last board they sent still had someone elses dust on the side of the ram slot. if i clean the next one and spend 20 dollars on a clock kit i’ll have a 200 dollar ASUS wall clock at least. that’s the best i can even hope for. don’t RMA just pitch it or opt for a clock kit from your local craft store.

August 7, 2008 at 3:20 pm
(3) Jon says:

the support phone numbers are disconnected now

January 7, 2009 at 5:59 pm
(4) Joel says:

I bought an Asus P5E-VM HDMI motherboard about 5 months ago. About 2 months in the ethernet port (atheros) quit working. So I sent it in for rma to asus. 4 weeks later I get the same board back with the same problem. So I contact them complaining so they hook me up with their x-ship (advance replacement dept.) I have sent in the forms 3 time and every single time they have lost them. Their tech support is off line most of the time they are supposed to me on, their phone support line are about 20 minutes wait (on several occasions). I must say this is the poorest company I have seen in a long time. I am still waiting on a confirmation that they got my information for adv rma. So far I have been out of my new computer about 4 months and the price has dropped about $40. I will never ever buy an Asus product again. My latest experience with them has been far below horrible. Their quality and support are appalling. Don’t ever go with Asus!!!!!!!!!

January 26, 2012 at 1:03 pm
(5) Pol says:

Asked for RMA# – they promised to answer for 48 hours – week passed – no answer.

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