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Mark Kyrnin

eMachines Support Profile

By December 29, 2013

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eMachines was purchased several years ago by Gateway who was in turn purchased by Acer. Recently, Acer has decided to discontinue the eMachines brand of computer systems. This isn't that surprising as there were very few systems released from them in the previous year and Acer has shifted Gateway to be more of the low cost brand name. The support site still exists for customers with the product but it will likely be folded into the Gateway site even more than it already is in the coming months. With this in mind, I take a look at what options eMachines offers to customers needing help.

Included in the profile I list the various avenues that users have for support, some published ratings of the their product support, tips and advice. This can be used for those thinking of buying an eMachines system. If you happened to have used eMachines' support, be sure to vote in the survey and share your experience.

How would you rate eMachines' support?

View Results

Comments
May 20, 2007 at 12:30 pm
(1) Bob Saxby says:

eMachine Model T3042

I can remove the computer case side cover without any problem.
But, how in hell do you remove the main cover (Top + right side)??? I have tried 3 times and I can’t do it…..nad I have owned 9 computers and have NEVER encountered this problem! HELP!!!!

May 22, 2007 at 3:15 am
(2) Cougar Brenneman says:

I don’t know who gave you the idea that Gateway has good service. Here’s one of many pages which detail the nightmares people have had.

http://www.resellerratings.com/store/Gateway

I myself purchased a laptop in mid January, and today, four months later, I’m getting ready to send it back again. The service department does not listen to what you say is wrong, and on the third shipment, it was packed without adequate protection so that it arrived with hinges and case broken. This is the third time I must return it to get the DVD to work. I asked for a new computer, since this is now my fourth return, and I haven’t yet experienced a new and working computer. In the meantime, I’ve spent over 90 hours reinstalling my software, setting up Outlook the way I need to, restoring various files from my backup systems, etc. (I’m not counting the first time, which is expected when you buy a computer.)

90 hours is more time than I get for my summer vacation! I’ve wasted the equivalent to my summer vacation on Gateway’s incompetence!

They will not replace my lemon with a new computer. They will only replace it with a refurbished one–which means someone else’s lemon, since my model is new. In addition, replacing my computer with a refurbished one would void my warranty and my extended warranty.

Gateway’s attitude towards me seems to be one of utter contempt. My new mantra is “Friends don’t let friends buy computers from Gateway.”

I’ve been buying laptops since the Kaypro 2000 in 1985, and I’ve NEVER had this type of experience with any other computer manufacturer or seller. Come to think of it, I’ve never had this terrible an experience with buying any product of any kind.

March 25, 2008 at 5:54 pm
(3) pam b. says:

I will never buy another one of there computers!! I just needed help doing a system recovery and they wanted to charge me 60 dollars!!! FORGET IT

February 7, 2009 at 4:58 pm
(4) Erik says:

Never buy emachines. I just called to get some computer support they end up asking for money just for advice i can get for free online.

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