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Mark Kyrnin

Shuttle Support Profile

By March 23, 2014

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Shuttle has transitioned their business several times. First they sold components including their highly successful XPC small form factor kits. Then they moved into building systems from those kits to sale to consumers. Now they are moving away from that business and instead looking to sell the kits to consumers or specialized systems to businesses. With the changes in their business, has their support changed as well? Find out what Shuttle offers in terms of support for their new PC business as well as their barebones kits in my profile of their support department.

Included in the profile I list the various avenues that users have for support, tips and advice. In addition, I'm posting a survey below and in the profile asking users for their opinion of Shuttle, either with the systems or barebones kits. If you have used their support and would like to let others know of their experiences for better or worse, please feel free to share your experience.

How would you rate Shuttle's support?

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Comments
March 23, 2007 at 11:46 am
(1) Mark Kyrnin says:

I have used Shuttle’s support with an issue regarding one of their XPC barebones kits. I was attempting to install Windows XP x64 but was unable to due to a BIOS issue. After the flash process failed and damaged the BIOS, I contacted shuttle via email to get a replacement. They sent me in the mail two replacement BIOS chips one with the version I was attempting to upgrade to and a beta version. All of this was taken care of within a matter of days and I was quite happy with their help.

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