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Apple - Technical Support Profile

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Products Supported:

  • Desktops
  • Laptops
  • Tablets
  • Monitors
  • Consumer Electronics

Support Web Site:

Support Email:

  • None Provided

Support Phone Numbers:

  • iPod and Mac: 1-800-275-2273
  • iPhone: 1-800-694-7466
  • Accessible Support Option: 1-877-204-3930

Other Support Options:

PC Magazine Survey Ratings:

Tips/Advice:

Apple's support web site is very much focused on information specific to the product you are having problems with. Because of this, they have redesigned their support page with the product selector to drill down information to your product rather than having the specific links for manuals, drivers, etc. Those pages still exist but they will request your product type just like the front page before they provide specific information. If you can't find information there, the search function works very well and you can always sign up for personalized help at the Genius Bar at a local Apple retail store. If you need to call support, you will need to have your product serial number available.

User poll:

While I review a large amount of products from companies such as Apple, I may not have much first hand experience with using their support departments for getting assistance. Because of this, I'm asking readers who have used Apple's various support options to rate how they feel they were able to resolve their problem. If you have used their support either via email, web or phone, please vote in the following poll to let others know how your experience turned out.

How would you rate Apple's support?

View Results

Comments:

If you would like to share your experience, either good or bad, trying to get support from Apple for your purchases with other readers, please feel free to post your experience. If you are considering purchasing a product from Apple, you can also go to the comments page and read those experiences that readers have posted.

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