Products Supported:
- Desktops
- Laptops
- Printers
- Monitors
- Servers
Support Web Site:
Support Email:
Support Phone Numbers:
- Gateway: 866-539-3901
- Gateway Retail (Canada): 800-297-5980
- International Support: 408-876-6001
- Out of Warranty Support: 800-229-1103 (Paid Service)
Other Support Options:
- Answers by Gateway (Paid Support)
- Gateway Remote Assistance (3am-Midnight Pacific Time)
- Troubleshooting Checklists
- Support Documents
- E-mail Alerts
- Drivers and Downloads
- Upgrades
- General Tutorials
PC Magazine Survey Ratings:
- 2005 Desktop Survey: 6.3
- 2006 Desktop Survey: 6.6
- 2007 Desktop Survey: 6.5
- 2008 Desktop Survey: 6.6
- 2005 Notebook Survey: 6.4
- 2006 Notebook Survey: 6.6
- 2007 Notebook Survey: 6.7
- 2008 Notebook Survey: 6.4
Tips/Advice:
To speed up the support process, Gateway likes to request the product serial number from the device in question needing support. They provide a guide for locating the serial number from their various products. It is important to note that the serial numbers from international products are different and supported separately.
User poll:
While I review a large amount of products from companies such as Gateway, I may not have much first hand experience with using their support departments for getting assistance. Because of this, I'm asking readers who have used Gateway's various support options to rate how they feel Gateway was able to resolve their problem. If you have used Gateway's support either via email, web or phone, please vote in the following poll to let others know how your experience turned out.
How would you rate Gateway's support?
Comments:
If you would like to share your experience, either good or bad, trying to get support from Gateway for your purchases with other readers, please feel free to post your comments. If you are considering purchasing a product from Gateway, you can also go to the comments page and read those experiences that readers have posted.
