Products Supported:
- Desktops
- Laptops
- Monitors
Support Web Site:
Support Email:
Support Phone Numbers:
- Contact Gateway (Acer) By Phone (Requires Verification)
Other Support Options:
PC Magazine Survey Ratings:
- 2005 Desktop Survey: 6.3
- 2006 Desktop Survey: 6.6
- 2007 Desktop Survey: 6.5
- 2008 Desktop Survey: 6.6
- 2009 Desktop Survey: 6.1
- 2010 Desktop Survey: 5.6
- 2011 Desktop Survey: 5.9
- 2012 Desktop Survey: 6.9
- 2005 Notebook Survey: 6.4
- 2006 Notebook Survey: 6.6
- 2007 Notebook Survey: 6.7
- 2008 Notebook Survey: 6.4
- 2009 Notebook Survey: n/a
- 2010 Notebook Survey: n/a
- 2011 Notebook Survey: n/a
- 2012 Notebook Survey: n/a
Tips/Advice:
Gateway has strealimend the options on their support site to just a few options. Essentially, you will need to know what type of computer you have in order to narrow down the support options. The easiest way to do this is locate your serial number (SNID). In addtion to this, many sections of the site require you to have registered and created a login to track your product warranty and support options available.
User poll:
While I review a large amount of products from companies such as Gateway, I may not have much first hand experience with using their support departments for getting assistance. Because of this, I'm asking readers who have used Gateway's various support options to rate how they feel Gateway was able to resolve their problem. If you have used Gateway's support either via email, web or phone, please vote in the following poll to let others know how your experience turned out.
How would you rate Gateway's support?
Comments:
If you would like to share your experience, either good or bad, trying to get support from Gateway for your purchases with other readers, please feel free to post your comments. If you are considering purchasing a product from Gateway, you can also go to the comments page and read those experiences that readers have posted.
