Products Supported:
- Desktops
- Laptops
- Printers
- Monitors
- Servers
- Storage
- Networking
- Cameras
Support Web Site:
Support Email:
Support Phone Numbers:
- HP and Compaq Products: 1-800-474-6836 (24/7)
- HP and Compaq Business Products: 1-800-334-5144 (24/7)
- HP TouchSmart PC Products: 1-866-408-5408 (24/7)
- TTY Support: 1-877-656-7058 (M-F 6a-3p Pacific, excludes holidays)
Other Support Options:
- HP/Compaq Online Support Chat
- Drivers and Downloads
- Online Support Troubleshooting
- Register Your HP Product
- HP Driver and Support Email Updates
PC Magazine Survey Ratings:
- 2005 Desktop Survey: 6.4
- 2006 Desktop Survey: 6.4
- 2007 Desktop Survey: 6.3
- 2008 Desktop Survey: 6.4
- 2005 Notebook Survey: 6.2
- 2006 Notebook Survey: 6.8
- 2007 Notebook Survey: 6.4
- 2008 Notebook Survey: 6.4
Tips/Advice:
When looking for support for a product, expect to have to dig through a number of different pages while it attempts to drill down to your exact product model. To save a lot of time and effort, look up your product model number prior to going to the website and enter this into the product search box. This will greatly ease the time spent going through the various pages on the site and will give you more accurate information. Be as specific with the model number as possible.
User poll:
While I review a large amount of products from companies such as HP and Compaq, I may not have much first hand experience with using their support departments for getting assistance. Because of this, I'm asking readers who have used HP's various support options to rate how they feel HP was able to resolve their problem. If you have used HP or Compaq's support either via email, web or phone, please vote in the following poll to let others know how your experience turned out.
How would you rate HP/Compaq's support?
Comments:
If you would like to share your experience, either good or bad, trying to get support from HP for your purchases with other readers, please feel free to post your comments. If you are considering purchasing a product from HP or Compaq, you can also go to the comments page and read those experiences that readers have posted.
