HP/Compaq - Technical Support Profile

• Desktops
• Laptops
• Printers
• Monitors
• Servers
• Storage
• Networking

• HP/Compaq Support

• HP/Compaq Support Web Email Form

• HP and Compaq Products: 1-800-474-6836 (24/7)
• HP and Compaq Business Products: 1-800-334-5144 (24/7)
• HP TouchSmart/HDX/Envy/Firebird PC Products: 1-866-408-5408 (24/7)
• TTY Support: 1-877-656-7058 (M-F 6a-9p Mountain, excludes holidays)

• HP/Compaq Online Support Chat
• Drivers and Software
• Register Your HP Product
• HP Driver and Support Email Updates
• Consumer Support Forums

• 2005 Desktop Survey: 6.4
• 2006 Desktop Survey: 6.4
• 2007 Desktop Survey: 6.3
• 2008 Desktop Survey: 6.4
• 2009 Desktop Survey: 6.6
• 2010 Desktop Survey: 6.4
• 2011 Desktop Survey: 6.8
• 2005 Notebook Survey: 6.2
• 2006 Notebook Survey: 6.8
• 2007 Notebook Survey: 6.4
• 2008 Notebook Survey: 6.4
• 2009 Notebook Survey: 6.4
• 2010 Notebook Survey: 6.4
• 2011 Notebook Survey: 6.5

HP has been in the process or redesigning their web site. As part of this redesign, they are attempting to reduce the number of pages that users need to go through to find support for their products. Now instead of wading through pages, the main support page will prompt users for their model number to try and get them the info quicker. If you aren't sure of your product model number, HP provides instructions on how to find it. You can also use the auto-detect function if you are using the computer in question with the website. They have also added forums as a means for consumers to try and get help from other HP users.

While I review a large amount of products from companies such as HP and Compaq, I may not have much first hand experience with using their support departments for getting assistance. Because of this, I'm asking readers who have used HP's various support options to rate how they feel HP was able to resolve their problem. If you have used HP or Compaq's support either via email, web or phone, please vote in the following poll to let others know how your experience turned out.

How would you rate HP/Compaq's support?

• Excellent
• Above Average
• Average
• Below Average
• Poor

View Results

Comments:

If you would like to share your experience, either good or bad, trying to get support from HP for your purchases with other readers, please feel free to post your comments. If you are considering purchasing a product from HP or Compaq, you can also go to the comments page and read those experiences that readers have posted.

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