Products Supported:
- Desktops
- Laptops
- Tablets
- Monitors
- Projectors
- Storage
- Peripherals
- Consumer Electronics
Support Web Site:
Support Email:
Support Phone Numbers:
- Computer Support: 1-239-245-6313 (24/7)
- Tablets: 1-239-245-6370 (M-F 8a-Mid, Sa-Su 9a-8p Eastern)
Other Support Options:
PC Magazine Survey Ratings:
- 2005 Desktop Survey: 6.1
- 2006 Desktop Survey: 6.4
- 2007 Desktop Survey: 6.5
- 2008 Desktop Survey: n/a
- 2009 Desktop Survey: n/a
- 2010 Desktop Survey: n/a
- 2011 Desktop Survey: n/a
- 2012 Desktop Survey: n/a
- 2005 Notebook Survey: 5.5
- 2006 Notebook Survey: 6.3
- 2007 Notebook Survey: 6.3
- 2008 Notebook Survey: 6.6
- 2009 Notebook Survey: n/a
- 2010 Notebook Survey: 6.6
- 2011 Notebook Survey: 6.4
- 2012 Notebook Survey: n/a
Tips/Advice:
Sony has a large number of divisions and as such has their product support departments split up for the different divisions. The majority of the links on this page are for the VAIO computer lines unless otherwise stated. The Storage division that does their optical drives has a seperate site noted above. For the best service, you should have your product model number handy to which Sony has instructions on how to find this. Sony also has a short and helpful tips before calling page.
User poll:
While I review a large amount of products from companies such as Sony, I may not have much first hand experience with using their support departments for getting assistance. Because of this, I'm asking readers who have used Sony various support options to rate how they feel they were able to resolve their problem. If you have used Sony's support either via email, web or phone, please vote in the following poll to let others know how your experience turned out.
How would you rate Sony's support?
Comments:
If you would like to share your experience, either good or bad, trying to get support from Sony for your purchases with other readers, please feel free to post your comments. If you are considering purchasing a product from Sony, you can also go to the comments page and read those experiences that readers have posted.
