acer is crap
- consistent problems, tech support laughable, don't buy, useless equipment.
- —narwad
Acer Tech Admits Incompetence
- I contacted Acer for a simple problem. The tech admitted that Acer service was useless because technicians were incompetent. He suggested I get service elsewhere and pay for it. This was on a brand new laptop!
- —Guest First Time Acer Purchace
Warranty
- 9 days past warranty - too bad. Motherboard on my laptop was diagnosed as bad & my computer guru wouldn't even repeat what Acer wanted to replace it. Last Acer product I will buy - my old Dell is still working after 7 years!
- —Guest John T.
MyFirstandLastAcer
- Brand new laptop under warranty. First time I ask anybody for help and they ask me to pay for support. I am still in the 90 day return with no questions asked Costco policy. Laptop is great but support is non-existant. Should I keep it or get full refund because I guess I am on my own for solving problems.
- —Guest MyFirstandLastAcer
MyFirstandLastAcer
- Brand new laptop under warranty. First time I ask anybody for help and they ask me to pay for support. I am still in the 90 day return with no questions asked Costco policy. Laptop is great but support is non-existant. Should I keep it or get full refund because I guess I am on my own for solving problems.
- —Guest MyFirstandLastAcer
Worst Customer Service on the Planet!
- If you enjoy getting the runaround from an automated system, by all means purchase something from this company. Acers are the cheapest computers and they don't last more than about a year. This is my 4th. This time an Aspire notebook only lasted for 3 months and the cd/dvd drive stopped working because they gave me a trojon horse driver that craps out right as the warranty expires. And you go to their website and a driver isn't compatible for Windows Vista (someone needs to die for this product). So I called 3 different numbers and I got the same runaround from the system. If it doesn't like your SNID (serial number), it won't transfer you to a live person no matter how many times you yell at the robot bitch on the other end of the line. Oh, and they do contact you by email but they won't give you a direct customer service number. Way to go, Acer!
- —IhateAcer
Aspire 6930
- I am very disappointed with acer service.I purchased a recovery disk from acer in early March and still haven't recieved it. Ihave called many times with no results. The credit card company told me Acer was paid $21.51 for the Disk. service number 1-670ICAGWSI510.Can someone help , so I can use my computer.
- —Guest Irv Honig
Numbers to Nowhere
- I have sent my Acer Aspire to the repair center in Temple, TX - rec'd email that it got there-when calling for info, get music for as long as 40 minutes (on my dime, of course), then disconnect; all recordings direct my to another recording; never get anything breathing. Poorest service I have ever experienced. Need my computer for an upcoming trip; it might as well have been taken to the local landfill.
- —Guest Peg Krumlinde
ACer support
- I've had no issues with Acer Support. They provide clear instructions to you provided your informations are handy. Never had issues with the support team and they do a great job
- —Guest Rolan
Frustrated
- We have been trying to hook up a printer to our Acer computer for the past two months. First we have spent 3 hours (free) with Lexmark. They finally determined the Acer had a block against the printer and told us to ask Acer to remove the block. Spending $58 for 30 minutes and being told that was not right accomplished nothing and the bell rang for the 30 minute and no progress. We installed the Lexmark with no problem on another brand of computer. We next tried an HP. Their tech service (free) spent two hours and finally said "Ask Acer to allow full permission to registry and program files folder. The sucurity of the computer is not allowing full access when it comes to installing drivers' Another $58 and we were left with a half uninstall and message that the computer would not uninstall or install programs. On complaint, we received a free 30 minutes. After 19 minutes we were shut down but did reinstall printer later. It still will not print from computer!!!! Where next???
- —Guest Mary Ann
There is no word to explain how bad!!!
- I'm on try number 4 to resolve an issue with their home server H340. It's not accessible and I'm getting a solid red light which indicates something is wrong. They had me click a reset button but couldn't tell me why they wanted me to or what it would do. They then suggested that I reload the operating system without ANY troubleshooting. Their documentation has a troubleshooting section which refers to a file "Annie.gho" which nobody at Acer knows about and they only way I could get this mysterious file is if I pay for support and maybe the pay area would tell me where it’s at. They refuse to transfer a call to their supervisor and are unable to answer any questions at all. My experience today is that they want me to call back tomorrow and ‘maybe’ someone will be there who knows about this ‘mysterious H340’ server. I’m a software development manager and have been in this industry for 15 years now. Companies like Acer give everyone else in the industry a bad name.
- —Guest Mike
They don't care
- Disappointed with the support. My 64bit machine with vista just wouldn't restore to factory settings anymore. Helpdesk is always busy. Email takes up to 3 emails sent in a week then they reply. They will just fend you off with, "Please do a full system recover" regardless that I have already stated that I had already done it more than 10 times in that week while waiting for their replies. This will be my first and last Acer product.
- —Guest 1st Acer desktop
shockingly poor
- got an acer for xmas. started typing and a letter key popped off. I got a copy of the purchase confirmation and sent to acer. they deny it is in warranty. they're service dept. person is in East India. trying to get any help from these people will test your patience to the limit. I gave up.
- —Guest PER
Worst in the world!!!
- Acer warranty must win an award for being the worst in the world. I purchased a destop model on 17th December 2009, it powered-on once only, and would not power-on again. I contacted their support line on 18th Dec (which I presume is based in India or somewhere similar), despite numerous phone calls later, I'm still told that it is in progress, and will probably be replaced as it is a DO.A., but I must wait at least another 5 working days (from today - 12th Jan '10) for confirmation. I appreciate that the Christmas holidays were during this period, but the machine was collected from me on the 23rd, and delivered to the service repair company on the 24th. I will never buy an Acer product again, nor would I recommend them, even to my worst enemy!!!
- —Guest Vin - Ireland
Horrible email support
- I liked their machines. But once it goes out of warranty, getting support is a horrible experience. Their email support staff just keep throwing this line at you: We don't repair out of warranty product for free. Then you try to explain that you are ready to pay for repair. Finally they'll ask you to submit credit card number, and contact info etc. And the most horrible thing is...everyday they have a different random person to deal with your case, and this person will not read your previous emails, thus asking you the same questions over and over. It's like asking for help from a person who loses his/her memory everyday so you have to repeat the PC's issue, your willingness to pay, and all your contact info each day in each email. I spent two weeks exchanging emails with them with no result. We gave up and just drove the laptop to the repair centre anyway to try our luck, and the people at the centre just took it! So why did I have to go through this horrible experience...??!
- —Guest Jen
