From the article: Acer - Technical Support Profile
If you have used Acer's products and needed to deal with their support department for some reason, please feel free to write down how that experience was and any information you that may be beneficial to others who have Acer products. Similarly, if you are looking to buy an Acer product, this information may be helpful in deciding if you should go ahead or look at another company. Share Your Experience
Acer Support
- Neede to know how to reprogram the "Programmable" key - not in documentation (such as it was). Net support topld me it was - I challenged it, got told to phone the 'cost an arm, leg, and half your paycheck' pay support site. Nice laptop - crappy customer service
- —Guest PepysSam
Aspire 5516
- Tried to find out why my new ACER won't boot in SAFE MODE. Was instructed to erase hard drive and reload from scratch. Great Support!
- —Guest Kenneth R
Better than Toshiba
- Seems to be pretty bad support...but it's still much better than Toshiba's support...
- —Guest Acer 1410 User
Never Will Buy Acer Again
- Horrible customer service system & shoddy product: I bought the Acer One Netbook in Aug 08 in Canada. I was travelling in Japan and required warranty service under their International Travellers Warranty. The problems were 1) BIOS-causing constant restarts/returns to password page, 2) power-as the pc will not run off the battery, and 3) software-as it will not keep wireless connection settings. I mailed it to the address provided on Acer's homepage for Acer Japan. It was returned undeliverable. Then, in trying to find an alternate address, the previous address for Acer Japan on Acer's homepage had been changed. I mailed it to the new address. Acer Japan said due to the English OS "it did not have the parts. Sorry." In the meantime, although I initiated the claim upon mailing the pc on 30 July, 2009, the warranty has since expired. An uncompleted warranty claim notwithstanding, all I get now is a robotic "Your pc is not longer covered under warranty." Unbelievable!!
- —Guest Now Anti-Acer
good luck getting any support from Acer
- I need to buy a part for an Acer laptop. All I need is a phone # for someone who can speak to me in english. I have phoned all the numbers for Acer available on line and have been unable to speak to anyone who can answer a simple question. Same experience on line. If Acer wants to sell their product to the english speaking world they better be able tp speak to them.
- —Guest mike
Unbelievable
- You'll need all numbers from your system, your blood type, date of your first kiss, in essence..a ton of patience. And after 10 minutes you reach an Indian who barely speaks english who puts you on sonic hold and then you're disconnected. UNBELIEVABLE!
- —Guest Acer Loyal
Very Rude and Unhelpful Support Staff
- I bought the Acer 5535 laptop having owned an Acer laptop previously. The build quality on the laptop was awful as the power lead kept falling out. I spoke to customer services who informed me the case was damaged and that would cost me £67. The laptop was only a few months old. However they refused to undertake the work. The staff said that case repairs weren't covered by the warranty and "If I had bothered to read the terms & conditions I would've known this". I did actually read the terms & cons and that said software faults are not covered by the warranty. When I asked to speak to a manager I was told I had no grounds to speak to one and then she promptly put the phone down on me. How can a broken case not be covered by a warranty. The 5535 is a 64-bit machine but has a 32-bit operating system installed. When I asked for the proper version of the OS I was told they wouldn't do this. Nowhere on their website does it say a 32bit OS is installed rendering the extra cost useles
- —Guest Andy Brackley
Check your facts
- Message to LaMar. Check your facts before you complain. I had the same symptom as you with my Aspire One. Acer told me to 'flash' the bios to fix this no display issue but what actually happens is they perform a 'crisis recovery' which is done by holding down a set sequence of key strokes while powering the system on. It sucks a new copy of the bios from a USB that you have to pre-configure. Once you have done this you don't experience the no display at post issue again.
- —Guest pg
You get what you pay for
- A warning to anyone thinking about purchasing an Acer. There is no way to contact Acer other than their outsourced tech support. My desktop's motherboard failed under warranty, I took it to a repair shop to get it assessed, a few days later I was told my motherboard had failed. I contacted Acer tech support and they couldn't do anything because I was a two days past my warranty, nor could they provide any contact information for Acer. My Acer desktop's motherboard failed in a year while under warranty, but I'm SOL because I contacted support a few days after my warranty expired. Now I'm left to buy another desktop (because frankly, I don't think I should have to pay for another motherboard, which would already cost me about half what I paid for the desktop), but you can be sure it won't be an Acer. You can imagine how displeased I was, but it doesn't matter how dissatisfied you are, Acer doesn't want to hear it if you're past 365 days.
- —Guest incarnate
Acer Notebook and Windows 7
- Bought a 6920G last Sept from them. Vista is horrible so I have preordered windows 7. Asked Acer if they would be doing downloads to restore the acer empowering tech and touch panel on windows 7 and they said it the laptop was only built for vista. When I pushed them and said it wasnt acceptable for a 1 yr old laptop not to be upgradeable on Operating Systems they directed me to the software support team on a premium rate number with no other method of contacting them. Basically, buy an Acer and you get what you pay for, just dont expect any help after sales. It might look like you are getting a future proof laptop but you arent
- —Guest Simon
Worst customer experience ever!
- Sure, their product might be good overall for a bit less, but had I know what sort of support I would get, I would have definitely paid more. They never answer the questions I ask, they instead make me do unrelated tests... Working in customer experience myself, I know it's problably not the employee's fault; however the company needs to learn what the word support means. Perhaps someone can ship them a dictionary? I almost forgot. They told me they might format my laptop because of a defective solder inside the internal charging mechanism; so much for canned responses.
- —Guest Anonymous
Vertical Lines
- I have a wide screen 23" acer monitor and I now have two vertical lines running through it. Anyone know why?
- —Guest Rosie
Terrible repair and support
- My 24" LCD monitor was repaired 3 times for the same problem; backlight out, and Acer will not replace the monitor. So far my cost for returning the thing has just about paid for a new one. Now, this most recent return, I am told by Acer that there is damage to the screen that was not there when I returned it. I will never buy another Acer product again solely from this awful experience
- —GirlsAloudFan
Don't buy anything from Acer
- Purchased an Acer monitor. Found it was very slow to wake up from sleep mode. Emailed support, got only canned answers - like "plug in the monitor". On the 5th exchange, they started asking me to do the same things over again. The support reps don't read the past exchanges, and clearly don't speak English. The monitor is going back to the store. I can't imagine buying a computer from them. Their support is useless.
- —Guest Bruce
No support AT ALL from ACER
- "Not enough storage is available to process this command" Why does YOUR ACER software and memory hardware give me this indication? And why have you not answered this question for the last 2 1/2 months?
- —Guest Art
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