From the article: Acer - Technical Support Profile
If you have used Acer's products and needed to deal with their support department for some reason, please feel free to write down how that experience was and any information you that may be beneficial to others who have Acer products. Similarly, if you are looking to buy an Acer product, this information may be helpful in deciding if you should go ahead or look at another company. Share Your Experience
acer customer service is terrible
- Own a inconia a100 tablet that was supposed to receive an update to 4.0 android operating system on April 27. Still have not received it. My attempts at contacting "customer service " has been a frustrating experience. They could not give any other answer but you will receive it sooner or later. This was their timetable not mine. I will never purchase an Acer product again.
- —Guest rome
Upgrading OS voids warranty?
- Degree in IT, so I know what i'm talking about. So I purchased an ACER Aspire Laptop in June of 2011, it is April of 2012, so the 1 year warranty should still be in affect. Well not according to ACER. Right when I bought the laptop, which came with home premium, I immediately installed Ultimate on it. For around 9 months the laptop was running great, until of course the laptop started becoming slow and unresponsive, so fearing a hd failure or virus, I immediately backed up all my data, thank goodness I did too, because later that very day my hd failed. After multiple attempts at trying different methods to no avail, I decided to call ACER and have it sent in considering it is still under warranty. After a frustrating convo with an overseas support dude, he tried to convince me that reinstalling home premium would work, even though I tried that already, and the guy even tried to sell it to me. Acer refuses to invoke my warranty because I installed a different OS. Even though that's bull
- —Guest Gabe
buyer beware
- Customer service is no help, iconia a500 tablet has faulty microphone. Stay away.
- —Guest merlot
I spit on my Acer
- I bought a new Acer laptop in Belgrade, 12 weeks ago - it came with a warranty and Acer International Traveller Warranty. The machine went belly up, 2 weeks ago. After numerous chase ups to their "customer support", they stated that it wasn't covered by warranty and the repair would be £450(!) which is more than I paid for the machine. They are not budging at all. Unfit goods and lousy, surly customer care. Avoid this company at all costs.
- —Guest Fed_Up
Unhappy
- It stinks. I can get into my e-mail but I cannot open the enclosures. For assistance I need to pay $199.99.
- —Guest Judy
acer service centre SUCKS....
- I PURCHASED ACER ICONIA BEFORE IT WAS LUNCH IN INDIA...IT WAS IMPORTED THROUGH ACER MALL ,DELHI....AFTER A MONTH ITS SYSTEM CRASHED UP AND THE SYSTEM RECOVERY FAILED TO RESTORE FACTORY SETTING....WHEN I WENT IN CUSTOMER CARE THEY REPLIED IT WAS THEIR FIRST TIME TO WATCH THE ICONIA TOUCHBOOK...WTF....AS I CONTACTED TO ACER CUSTOMER CARE THEY TOLD ME THE SERIAL NUMBER IS NOT AVAILABLE....I AM UNABLE TO REPAIR IT TILL TODAY COZ I HAVE NO SYSTEM RESCUE DISC....I AM GONNA TAKE ACER INDIA TO THE HIGH COURT......JST BE IN TOUCH SO THEY REPAIR THEIR SERVICE AND BRAIN
- —Guest aryan
your kidding me
- called tech support. Wanted to set acer aspire 5100 to factory settings. F2 to enter bios not work,neither does F10 to set back to original settings. Told me could help IF I paid 99.00. This is absurd. I'm pissed. If someone can walk me through this problem soon it will be appreciated. Send you phone no through email if can help. None of the E preinstalled programs for acer seem to be in computer. Need this fixed asap please. Oh, I don't look on facebook. My email below
- —Guest deb taylor
why no contact
- I bought a acer d225e last may and over xmas the HD crashed, I contacted acer, as its in bloody india, I cant use my mobile, as a result I had to go to a phonebox and It cost me £3 just get asked for serial number but as its india they couldnt understand, I asked her to call me back as my money was almost gone after after less than a minute, to which she refused saying she couldnt DISGRACEFUL, I trawled the internet and found one number, a 02 number but they couldnt put me through as it was in a different building CRAP, even though people posted saying they had, so I contacted them online, they responded for some details which i emailed they promised a response with 24 hours, that was thurs afternoon, its now mon afternoon and NOTHING, disgraceful, should be law that that companies operating within the UK MUST be UK based with UK staff(nothing personal against india or its peoples) Its is shocking that in 2012 companies are allowed to get away with such abysmal customer service
- —Guest scone76
Never again!!!!! Acer is horrible.
- After the first month of purchasing my laptop, when I finally had it configured the way I like and all the programs I needed installed, my mouse pad started acting up. When I called support, they told me that I needed to re-stage the computer to factory specs and then they would trouble shoot. Are you kidding me? It is clearly a hardware problem but they would not even consider it until I went through this process. Needless to say, my mouse still acts up. Now I have a problem with the display. It flickers and has a yellow hue acrossed it. After finally getting the oversees rep to understand my explanation of it, they said I need to send it back. I asked if I include the hard drive. They said yes. I told them I have sensitve data on it. They said I need to back it up and re-stage. I told them that was not acceptable because data remains on the drive. They had no response. I asked to speak to a supervisor and was placed on hold for over an hour before I gave up. Now what?
- —Guest Larry B
Do Not buy Acer Products
- The Aspire Notebook would not stay powered up. My original thought was that it was a Windows 7 issue. I turned it over to the Geek Squad in Best Buy – who were very helpful in getting my data off – but their diagnostics indicated a motherboard power problem. I called Acer and lo and behold my warranty expired 2 days ago – 3 days after I submitted the notebook for repairs. They would not honor the warranty due to being 2 days beyond the warranty. Interesting almost one year to the day since the purchase. Of course I could get it fixed for a few hundred dollars or buy a new one. No way will I ever buy or recommend Acer products. This is part of my business - recommending hardware solutions. Really poor judgment on Acer’s part.
- —VCI_PA
Acer's Idea of "Support"
- After only 8 months the battery on my Acer laptop failed. I contacted Acer support to be told it was a "consumable item" so I just had to go after the retailer instead under the (Irish) Sale of Goods Act in order to get a replacement battery. Avoid Acer, shun their support and buy a better brand of PC in the first place! I will never buy one of their products again.
- —Guest iypt
mr brown
- i just sent my laptop back 2 acer the girl on the phone was trying 2 say i had done something 2 it but once i questioned her she said it was probably a hardware problem i think she was just scared of my angry scottish voice
- —Guest mbking22
Worked for me
- My new acer aspire laptop I got from newegg had a crappy space bar that didn't register half the time. I was pretty scared at the prospect of sending in my laptop to acer to repair it considering all of the terrible reviews they've received here on the interwebz. However I decided to do it and had a pretty good experience. For one I used their live chat, not phone, so that might be a factor, but I received pretty prompt responses to my concerns, getting a free fedex dropoff number right off the bat to send the laptop in (I was always first in the queue to chat, so I recommend it to anyone having trouble with the phone). When they received it, they repaired it and gave me an automated email saying so within one day. One negative is I never received the tracking number they said they would email to me, but I went on the live chat again and got someone to give it to me (no hassle this time either). Turns out I had nothing to worry about, as Acer had indeed sent it the day after I had received the automated email, and I actually received the laptop the next day (or would have, if I had been around when fedex came that day... and for some reason Acer disallows you from picking your package up from a fedex facility, so I had to wait one more day). Can't complain with the repair, as they replaced the keyboard and it's working dandy now, and they didn't even reformat my hard drive. So for simple repairs like this at least you can trust Acer. A few side notes: shipping from Wisconsin to their facility in Texas took from Friday to Wednesday on the way there and Friday to Tuesday on the way back. I feel like I should also comment on the way they packed my repaired laptop, which wasn't really bad, but seemed unorthodox: They basically laminated it to the bottom of a box with some plastic wrap. It's good that it couldn't shake around against the walls of the box, but I would have felt a little better with some type of cushioning thrown in there. But it seems there's no damage, so I guess they know what they're doing. And yes, customer service is all Indian (nothing against them, as they helped me fine all the same, but you know Acer is just trying to cut corners like most companies, unfortunately). But anyways, guess it's true that dissatisfied customers are more likely to voice their opinion, if you look at the rest of this page :P
- —Guest GGhost
Acer support SUCKS!!!
- Acer has no free support or warranty. If your computer has issues and you call Achole you will get an offshore rep who's only objective is to sell you another Acer ripoff product...DO NOT PURCHASE ANYTHING ACER...EVER!!!!!!!!!!!!!!!!!!!!!
- —Guest Gene
acer aspire 7736z-4088 known problem
- my laptop motherboard died 11 months from the day i bought it.acer links to second party motherboard for 299.00 plus shipping.support was a joke telling my to try this try that,after i explained the motherboard was dead.reported to the bbb(read all the complaints about acer there)save yourself some heartache,money and time get a sony or hp.DO NOT BUY ACER PRODUCTS.
- —Guest just me
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