From the article: ASUS - Technical Support Profile
If you have used ASUS's products and needed to deal with their support department for some reason, please feel free to write down how that experience was and any information you that may be beneficial to others who have ASUS products. Similarly, if you are looking to buy an ASUS product, this information may be helpful in deciding if you should go ahead or look at another company. Share Your Experience
Bios Tech Support
- I was amazed at the response time and can do attitude the Asus support staff has to come up with a solution and implement this solution without any hesitation. Asus has my support in future purchases and will tell all my clients.' Way to go Asus
- —Guest maverick1174
Great support
- The BIOS person was very helpful and knowledgeable and understandable!! Thanks for the great sevice
- —Guest daleshuck
Asus Cmos support
- I received a motherboard from Asus RMA that continued to get hash sum errors (the battery was replaced). Asus bios department took my order one day and I received the bios the next day. EXCELLENT SERVICE
- —Guest ace2459
Compassionate
- Having been on the Support side of the phone, and also knowing those of us with extended knowledge are the worst customers for the support personnel. I have got to give ASUS a big hand for their support in the USA. only thing I could ask for is all departments be in the same time zone ;-) .
- —Guest Storme
Excellent support from BIOS dept
- Had to get new BIOS chip for board purchased in 2001. Rather amazing they still offer it. No complaints here, I will purchase another ASUS board when the time comes.
- —Guest Dale Magner
was ok
- I blew my chip by the wrong bios, thinking of audio first trying to get stereo with an AMD3 cpu. Fortunatly the new chip worked, but I want to know how to get the update that make the M2N68-VM loudest,I have 2 Pioneer SX-250 amps with 5, 55watt guitar speakers
- —RichaEcke2
Excellent service
- I had to offer this response after reading the bad reviews left by others. My experiences with ASUS in both tech support and the Bios Dept have been excellent. This is my 3rd ASUS motherboard and I have nothing but praise for ASUS
- —Guest Pastor Gray
Atrocious
- Had to call 5 times over the courses of two days just to talk to someone in the BIOs department. Then was charged $15 to ship the new BIOS... which I think is absolute bull. The chip is the size of a dime and why should I have to pay to replace a non functioning BIOS in which ASUS is at fault????
- —Guest travis
Bios Dept.
- Flashed my bios with the windows XP utility and it blew my bios chip and left me with a dead computer. I contacted ASUS tech support and got the number for the bios dept. I contacted them and the nice lady sent me a new bios chip with the latest update free, ( I paid only the shipping)
- —Guest Walter
zero star support. HORRENDOUS
- repeated phone calls.The address for the warranty is wrong. And then when you call they LIE about help. and the help never comes. THE WORST customer support I have ever experienced. Bad enough that I would go out of my way to tell everyone just how horrible the customer service is. I have owned 2 dells 2 macs and 1 asus. HORRIBLE.
- —Guest nj mom
Outstanding Customer Support
- I had a small problem with my new Asus Motherboard - I flashed the bios, but that is another story. Called Asus tech support about 6 times to try to work thru the problem. The MB Tech support answers the phone in 3 rings or less. I couldn't believe it AND they knew the product. They didn't appear to be reading from a script - but actually knew their job. I talked to 6 different techs (there are 16 on call) and hey all knew their stuff. I also ordered a couple of bios chips AND that went equally as well. The board is working fine and will not even consider buying a motherboard from another company. These guys and gals are the best. The rest of the customer service and tech support world could learn a lot from them.
- —Guest JackTheBear
ASUS customer relations
- My experience with the department has been very positive and I am pretty satisfied with their responses. My one gripe would be the cost of the bios shipping needed to make the MB recognize my AM3 cpu
- —Guest ck
Who works for who ?
- The P5Q Deluxe board purchased in 9/08 was RMAed 3 times. Warranty period is 3 yrs. Why can`t I get another RMA since the mother board is still not functioning properly ? I have phoned the RMA Dept. who tells my that someone will call me back. After 2 months, I am sill waiting. Who works for who, Asus RMA Dept. ???
- —Guest PREACHER821
Problems with Manual
- I could not understand some of the explanations in the manual for my board. Robert Tinsley very effectively and clearly provided the explanations I needed and was very patient and helpful. Many thanks.
- —Guest Walter Seaton
Great Job!
- It seems Asus has an employee quality rate of about 75% on calls to tech sup. About 75% of the times you call you get a great tech. My first call today yielded an ass. My second call got me a guy named James S. H.S. this guy was great Certious, Helpful, Atentive, knolageable, Great comprehension skills, polite, and over all a pleasure to receive help from. I always have a hard time calling Tech. Support for help. I'm vary knowledgeable about computers but every once in a while I get stumped or stuck on a subject (either something I forgot or Something I never knew) It's hard to ask for help for some people. Well James made a big difference in the comfort I felt when I called for help. Great Job James! And to whoever hired this guy, you need more like him!
- —Guest Scott Silver
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