From the article: Falcon Northwest - Technical Support Profile
If you have used Falcon Northwest's products and needed to deal with their support department for some reason, please feel free to write down how that experience was and any information you that may be beneficial to others who have Falcon Northwest products. Similarly, if you are looking to buy an Falcon Northwest product, this information may be helpful in deciding if you should go ahead or look at another company. Share Your Experience
- I own two Falcon North West machines which cost me over 10k total. I called support today in the morning and said I had 2 machines down, both falcons and they never responded to my call. At first, I thought they were great but now I think they have the "big head" and think they can push their customers around. Not here at all. I will never buy another Falcon North West product.
- —Guest Scott K Dolik