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Readers Respond: Reader Experiences and Opinions of Fujitsu's Support

Responses: 1


If you have used Fujitsu's products and needed to deal with their support department for some reason, please feel free to write down how that experience was and any information you that may be beneficial to others who have Fujitsu products. Similarly, if you are looking to buy an Fujitsu product, this information may be helpful in deciding if you should go ahead or look at another company.

Excellent? Really?

I don't know how anyone could rate Fujitsu's technical support as excellent. Their online form won't even let me submit a query, even though I have clearly filled in the required fields and complied with the terms. The chat function still appears on their technical support page, but it has been disabled. I have an older (2005) Fujitsu N6010. There have been NO driver updates to any of the major components since the computer was first released. Their bios update requires a floppy drive to install. The N6010 never came with a floppy drive. Virtually every major component of this computer has failed and been replaced, including the mother board. I'll never buy another Fujitsu laptop again.
—Guest ChrisB

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