From the article: Lenovo - Technical Support Profile
If you have used Lenovo's products and needed to deal with their support department for some reason, please feel free to write down how that experience was and any information you that may be beneficial to others who have Lenovo products. Similarly, if you are looking to buy a Lenovo product, this information may be helpful in deciding if you should go ahead or look at another company. Share Your Experience
Lenovo has worst service
- Can't just connect to any customer support ever. Most of the time their numbers are busy, super bad IVR hierarchy.
- —Guest DP
K1 failed to charge: still waiting
- My Ideapad K1, bought in January 2012, failed to charge. I am still waiting for replacement power adapter after 2 weeks and three promises to ship new unit, under warranty.
- —Guest IdeapadK1failed
Holy Cow! Glad I read this
- I was planning to place an order for a Lenovo desktop for my dad. Am very glad I researched about their Tech Support quality, and ended up on this site. After reading all this, changed my mind. Will go for Asus, HP or Dell may be. Thanks everyone for your honest feedbacks.
- —Guest Laloo Jadav
Lenovo + UPS in Canada = bad experience
- Lenovo does not allow UPS to hold package at a depot for pickup. You must be at home to sign for the package. After contacting Lenovo and UPS, this cannot be changed. Better off buying local.
- —Guest newbuyer
BAD-warranty support
- i called lenovo for a warranty support for just two months old laptop,and the replay was shocking that "it is out of warranty". It took my half of the day to book the item to warranty procedures. I had to call three times to speak with three different people to book in.
- —Guest biju
linovo madarchod company hai
- ye madarchod company aap ki help nahi karti.ye koi serveices nahi provied nahi katri madarchod company.
- —Guest Samir
Worst service I have ever experienced
- My think pad model is T410 and it is getting over heated and started shutting down and restarting on its own.As I have warranty I sent my laptop to service center on June 26 and after so many follow ups I finally got repaired laptop on Aug 3rd .I lost my valuable data and also they just reinstalled OS not the other software like norton antivirus which I bought at the time of purchanging. I STRONGLY SUGGEST THAT DO NOT GO FOR LENOVO
- —Guest Ravi Mikkilineni
T61 with nvidia 140m
- It seems Nvidia chip has some malfunction that caused garbled display after my warranty. Lenovo has not informed me on this, and more to it they added a deadline for free service at Mar 31'st 2011. My laptop might have got the garbled display problem around April first week and after my own internet research I found that Lenovo is repairing free. But the problem is now that I past their secret deadline, they won't do it. I asked for an explanation from the rep on the deadline or the recall notice, but the rep hungs up on me saying that this is out of warranty and expired date of service. Nobody transfers to their supervisor to give me a good explanation in this matter. Horrible and rude way of closing the phone on us. This is really absurd and I am planning to go legal against this. Please give me suggestions on this.
- —Guest Venu Reddy
Dreadful T510
- bOUGHT t510 8mg Ram for graphics only. Very slow crashes and cannot read icons or takes hours to transfer any folder. Inisde four months ne CD, DRIVE, NEW KEYBOARD, NEW MOTHERBOARD AND GRAPHICS CARD. Still slow and tech service say it nothing wrong. Consumer services in Romania so very rude.Wis I had boght a mac. Waste of 1500 pounds.
- —bunjey
WORST
- its the worst, I am behind them requesting to take my payment, they never do and instead sent it to lyon collections. I gave my cc details to lyon credit cards and they did nothing till now... they r so hopeless.. and now my laptop gave issue again and on hold for 30 mins.. no one takes call yet.. they r losers
- —Guest Deepthi
One-Trick Pony
- My brand new superfast W701 loads many websites much slower than my old Pentium II HP desktop. When I reported this to them, though, they had no ideas. The only thing they know (once you've tried the on-board diagnostics) is "re-image the hard drive." No attempt to troubleshoot, no knowledge of Windows or Explorer or what security settings might have changed the performance. What a waste of time.
- —ripstaur
The best I could ever expect!!!
- My screen starting crashing and I decided to send it to support one day before guaranty expired! (noticed it a bit late) To make sure that they would accept it I first called and talked with support department in Athens. Spyros was SO helpful that I can't describe. He called himself the courier service to make sure the delivery would be on time and he made them fax him the receipt so there would be no surprise and no extra charge. He said 15 days but it was ready in 10! And not only they changed my screen but also my cooling system, no charge, not even being asked to do it!They also cleaned and shined it, seems like a new laptop. I want to thank the technical support department in Greece, they make an excellent job. My next laptop will definitely be a Lenovo!!!
- —Guest Thalia Zournatzidou
Lenovo Support??? Unacceptable
- I have an ideapad that I use for work and personal use. My computer started getting so hot that the display is burned and the cover is melted in the area. I stopped using the computer because this is clearly a fire hazard. I have called Lenovo support several times and spoken with people from other countries, they tell me that the request has been upgraded and that someone will call me back and they try to sell me an extended warranty. It has been over a month since the 1st call, still waiting for a call back. I am a technician and support rep myself (former IBM tech 10 years), this type of Non Support is absolutely unacceptable!!!
- —Guest L. Williams
They could care less
- The "support" person (s) (three for the same issue gave three different answers) all wanted to login to my new T510 to solve the issue ( I NEVER let any support person go there!). Most could barely speak English, even the Americans, and is was a joke experience. The last idiot asked me what I thought I should do to solve it because he was so clueless. And I paid for this? They do NOT care to help nor do they know what they are talking about. Clearly company management could also care less given the idiots they call support staff. They all laugh all the way to the bank-no more $ from this disgusted "customer".
- —deb4747
Its been almost a month, NO REFUND
- I ordered my IdeaPad On 7/18/10 when I was on there website I typed my card number and hit order when I received an ERROR so I tried again and stil I had an ERROR.When I checked my email I found 2 orders. Lenovo has no service on weekends and I had to wait until monday When I called the man screamed at me that it was all my fault and I would have to pay a 15% restocking and wait until both of the laptops came to my door so I could send them back! I then hung up and called back I was on hold for over an hour I got another man who was far less rude but told me the same thing I asked to talk to the supervisor which was really nice and canceled my one order. When I did receive the laptop I wanted it was broken so I had to call Tech help then call sales because there was nothing to be done with it. They told me it wouldn't be fixed and they would refund my money its been 11 buisness days and nothing there excuse is they have it pending it will be 3 more days until the bank shows it.
- —Guest Kyla W
1-15 of 28Next
