From the article: Lenovo - Technical Support Profile
If you have used Lenovo's products and needed to deal with their support department for some reason, please feel free to write down how that experience was and any information you that may be beneficial to others who have Lenovo products. Similarly, if you are looking to buy a Lenovo product, this information may be helpful in deciding if you should go ahead or look at another company. Share Your Experience
Absolute worst!
- I had the absolute worst customer experience while purchasing a computer from Lenovo. It has taken over a week to even get the order processed. And now that allegedly it has been processed they are giving me an estimated ship date of November 3rd. How can it take a company that manufactures computers over 1month to ship a computer it to a customer? That is not even including shipping time. I requested no configurations or modifications just the basic model and it takes that long. I don't understand how no one has taken action inside the company to get this process to work better. I sincerely hope that they get this process working faster in the future as I can't imagine many customers will be as patient as I have been. Certainly, I will not be either purchasing another computer from them or recommending anyone else that they even think about doing it.
- —Guest Dan
Lenovo customer service
- A total nighmare. They are rude and only interested in getting you off the phone. Very poor technicians who make a lot of mistakes. I wasted hours solving an easy problem.
- —Guest Tony
Personal experience with Lenovo support
- Support organization (and quality) depends on the Lenovo product. When you call the US support number about a ThinkPad (these were the IBM products), you will be given a different number to call. Never had to get support for ThinkPads; I've owned several ThinkPads, and currently use two. My IdeaPad had to be sent in for warranty support. Support for IdeaPads is handled by 3rd party company Sutherland (suth.com). They sent me a shipping box by FedEx. 1 week after my unit was received at the central repair center in TX, I called for an update. I then found out that my unit had been set aside because they were waiting for the BIOS password, but no one bothered to call me or send me an email asking for the information. Actually, I had removed the BIOS password before sending the unit and they could have gotten into the system if only they had tried. I would rate IdeaPad support as average, as I'm sure the other PC brands aren't perfect, either.
- —Guest LennyLames
